1.1 All course fees are exempt from VAT
1.2 For course and chalet bookings a non-refundable deposit must be made at time of booking.
1.3 For course and chalet bookings made within 6 weeks prior to the intended arrival date full payment must be made at time of booking.
1.4 B&B bookings must be paid in full at time of booking.
1.5 Tailormade bookings require a 25% non-refundable deposit to confirm the booking offer or a Purchase Order to cover the full amount, along with a signed copy of our terms and conditions.
1.6 For course and accommodation bookings which are to be invoiced to a company, a Purchase Order for the full amount must be received by Glenmore Lodge prior to confirmation.
1.7 All balance payments for course and chalet bookings must be made 6 weeks prior to the intended arrival date.
1.8 On conclusion of a tailormade booking, or in the circumstances of a cancellation by the Client the outstanding balance is payable in full within 14 days of the date on the invoice. If payment is not received within the specified time, we reserve the right to charge 4% interest above the Bank of Scotland base rate on the outstanding amount or a rate of interest in line with Late Payment of Commercial Debts (Interest) Act 1998 as appropriate.
1.9 All amendments to course and chalet bookings must be in notified writing and will be subject to an administration fee of £35.
1.10 You can make payments by any lawful means, as long as the money we receive is the amount you owe. This means if you are paying by bank transfer you may need to pay any charges your bank charges you when the payment leaves your account plus any bank charges when the payment is received in our account.
1.11 You may wish to pay by credit card as this usually offers additional consumer protection in accordance with the terms and conditions of your card.
1.12 The balance of your course is due 6 weeks before the course start date.
1.13 Glenmore Lodge reserves the right to revise course prices due to the increase in
- transportation costs
- Fuel costs
- Dues, taxes or fees chargeable for the services such as landing taxes or embarkation /disembarkation at ports and airports
- Exchange rates applied to the course
2. Cancellation by client
2.1 Any changes or cancellations will need to be given to us in writing or by email. For courses based in the UK, these will be subject to an administration fee of £35.
2.2 For cancellations made to overseas courses, the participant is liable for the non-refundable 25% deposit.
2.3 For any cancellations made within 6 weeks of the start of the course, participants are liable for the full course fee.
2.4 All cancellations to B&B and facilities bookings made within 24hrs of the intended arrival are subject to a £10 per person cancellation fee.
2.5 All tailormade bookings:
2.5.1 Cancellations made within 6 weeks of the start date of your event will be liable for 50% of the full fee.
2.5.2 Cancellations made within 2 weeks of the start date of your event will be liable for 100% of the full fee.
3. Cancellation by Glenmore Lodge
3.1 Glenmore Lodge will endeavour to run all courses as planned. However for operational reasons we may have to cancel/amend your booking.
3.2 In the event of cancellation of any booking by Glenmore lodge clients will be offered either:
3.2.1 Full refund of the fee paid to Glenmore Lodge; or
3.2.2 Transfer to any other course/date
4.1 You will be asked to fill in a participation and emergency contact detail form prior to your course starting.
4.2 For U18’s the participation form must be completed and returned by a parent or guardian at least 14 days prior to the course start date or they will not be able to attend.
4.3 All course participants are strongly advised to take out appropriate cancellation, curtailment and accident insurance.
4.4 For all course bookings please ensure you meet the pre-requisites specified, before making your booking.
4.5 All final details for tailormade bookings need to be advised 14 days prior to the intended arrival date.
4.6 Unless specifically agreed, the organiser of a booking involving U18’s is fully responsible for those persons at all times including overnights.
4.7 Bookings can only be made if you are 18 years old or over. If you arrive at the Glenmore Lodge and are under 18 years of age you will not be permitted to stay alone. We may require photo id as proof of age.
4.8 Damage to Glenmore Lodge property may incur additional charges.
4.9 We accept no liability for the consequences of strikes, riots, acts of war or terrorism, disease outbreaks, government intervention, natural disasters or adverse weather conditions. If such occurrences cause us to have to cancel a course or trip we will offer an alternative holiday if possible, but accept no liability for return of fees paid prior to cancellation or curtailment.
4.10 If you have a complaint about the service you receive at any point during the course, you must notify ourselves or the instructor involved as soon as possible to give us the opportunity to put things right. None of our instructors have authority to promise refunds or compensation on behalf of Glenmore Lodge.
4.11 Making your booking implies that you understand and accept the booking conditions and agree to abide by them.
5. Sharing Information
5.1 We do not sell, rent or lease our customer information to third parties.
5.2 We may use photography and video content taken during our courses or activities on our social media sites.
6. Under 18
6.1 We will require a signature from a parent or guardian for a child taking part in any activity and to declare any medical conditions that might be relevant.
6.2 I agree that video footage for coaching can be taken of my child and deleted at the end of the course, and that photographs of my child can be taken and used in promotional material by Glenmore Lodge only.
Safety Policy: The Client Partnership
All courses at Glenmore Lodge are planned and supervised in a way designed to manage the risk of accident to both clients and instructors, while at the same time providing realistic, practical and beneficial training.
Outdoor activities, by their nature, contain a degree of hazard and risk and despite the greatest care accidents may still occur.
All clients on Glenmore Lodge courses should be aware that involvement places them at risk of accident and potential injury, possibly serious or even fatal. Under normal circumstances, unless otherwise informed, it is assumed that clients having enrolled on the course of their choice, are aware of and accept the inherent risk associated with the activity.
Instructors are responsible for the safety of their clients during periods of training or assessment. In order to manage the risk, all clients are requested to draw to the attention of the instructor(s) if they are unhappy or feel the activity is beyond their ability. No client, irrespective of circumstance, is required to undertake any aspect of the training or assessment and may withdraw from the course at any time.
Instructors are employed on the basis of their experience, and technical ability and will possess the relevant qualities and have received the appropriate training required to deliver the programme.
On rare occasions due to conditions the instructor may decide that to pursue the training on the hill or water is inappropriate. The management team will support the instructors’ decision and we will work to provide relevant training in line with the broad aims of the activity.
During the training provided, instructors will use their reasonable endeavours to evaluate individual clients’ ability and in the unusual event that the instructor deems the clients’ ability is unsuitable for the training taking place, the client will be advised accordingly, and where possible alternative training more suited to their needs may be offered.
In order to facilitate safe practice, would all clients please note that in all circumstances the instructions provided by instructors should be followed.
All clients on Glenmore Lodge courses are required to declare if they have a medical condition or if they are using any medication.
All clients should be physically fit for the course they have chosen.
The foregoing terms and conditions will not affect any client’s statutory rights.